Your Privacy at Blackbet Casino

At Blackbet Casino, we collect the information we need to open and run your account, process payments securely, meet licensing duties, and protect gameplay integrity. We keep this summary practical so you can see the categories at a glance.

We may collect:

• Account data such as your email address, full name, residential address, date of birth, username, and account preferences.
• KYC data such as a government-issued ID, proof of address, and, where needed, a selfie or liveness check to confirm identity.
• Payment data needed to process deposits and withdrawals. Card and wallet transactions are typically handled by PCI-DSS-compliant payment processors rather than stored in full on our systems.
• Gameplay data such as bets placed, session times, game outcomes, bonus use, and responsible gaming interactions.
• Device data such as IP address, browser type, device identifiers, browser fingerprint signals, operating system, and app or site version.
• Marketing preferences that record whether you want email, SMS, or other promotional updates from us.

We use personal data for clear operational, legal, and security reasons. Our goal is to give you a safe account experience while meeting the standards expected under regulated gaming and payment rules.

We use data for:

• KYC and AML obligations linked to our licensing and compliance duties, including age verification, identity checks, and source-of-funds reviews where required.
• Fraud prevention and bonus abuse controls, including duplicate account detection, suspicious payment review, and gameplay monitoring.
• Personalized recommendations so we can show you games, providers, and bonus options that better match your activity and preferences.
• Transactional emails and service notices such as password resets, withdrawal updates, verification requests, and changes to account status.
• Service reliability and security, including debugging, performance monitoring, login protection, and defending against unauthorized access.
• Legal record-keeping where regulations require us to retain certain account, transaction, and verification records for audit or dispute handling.

Where consent applies, you can manage it. Where legal obligations apply, some processing is required for us to provide our services.

If GDPR or equivalent privacy rules apply to you, we support a set of rights designed to give you more visibility and control over your personal data. We aim to make these requests straightforward.

You can ask for:

• Access to request a copy of the personal data we hold about you.
• Rectification to fix incomplete, outdated, or inaccurate information.
• Erasure to request deletion of data we no longer need, although legal retention rules may override deletion for AML, fraud, or dispute records.
• Portability to receive eligible data in a machine-readable format.
• Restriction of certain processing in specific circumstances.
• Objection to marketing so we stop sending promotional messages.
• Withdrawal of consent where processing depends on consent rather than legal or contractual necessity.

You can submit a request through your account dashboard or by contacting privacy@weplayego.com. We may ask you to verify your identity before we act, which helps protect your account from unauthorized requests.

We retain data only as long as there is a valid business or legal reason to do so. For gambling, payments, and identity records, retention periods are often driven by AML and licensing obligations rather than preference alone.

Key points to know:

• Account and verification data may be retained for the legal AML period, typically 5–7 years after account closure, depending on the rule that applies.
• Transaction and security logs may also be kept for audit, anti-fraud, chargeback, and dispute purposes.
• Cookies may include necessary, preference, analytics, and marketing categories.
• Cookie controls are managed through our cookie banner, where you can accept, reject, or adjust non-essential settings.
• Privacy questions can be sent to privacy@weplayego.com at any time.

This is a plain-language summary. The full policy is in your account settings.